ALH HOTEL SERVICES, LLC.

Job Description

Job Title: Server - Waiter

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

Inform guests of specials and menu changes.

Make recommendations you genuinely feel your guests will enjoy.

Up-sell food & beverage items using suggestive selling techniques.

Answer questions regarding regions where food products come from, how food is prepared.

Describe in detail tastes and textures.

Answer questions regarding wine list, where wine comes from the vintage and the aromas & flavors of the wines.

Answer questions about our food, beverages and other restaurant functions and services.

Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.

Deliver food and beverages from kitchen and bar to guests in a timely matter.

Perform side work as required by assignment.

Maintain clean service areas.

Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.

Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

Be ready and willing to assist fellow servers as situations arise.

Be ready and willing to assist bus person with clearing and resetting tables.

Thank guests for their visit and invite them to return.

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Accurately record reservations.

Wash dishes as assigned by manager, in the absence of a dishwasher and/or during slow periods.

Keep restrooms clean and stocked with necessary supplies as directed.

Change kegs or soda station BIBs as directed, when needed.

Certificates, Licenses, Registrations

Current Food Handler’s certificate or ServSafe certification is required. Current TABC (TX) ot RVSP (LA) is required. 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hand to finger, handle or feel objects, tools and/or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear.  Employee will have to move, set up and tear down restaurant equipment including but not limited to chairs, tables, linens, service ware etc.  The employee must occasionally lift and/or move up to 50 pounds.  

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.